Technical Support Engineer

• Technical Support Engineer
• (Hybrid 3 days in office)

• Context & Impact
• Lansweeper is opening a new Support Engineer position in Ghent to keep pace with a growing, increasingly complex global customer base.

Your mission: become a trusted technical expert helping IT professionals worldwide get maximum value from the Lansweeper platform, working from an extensive in-house lab across Windows, Linux, macOS, Active Directory, VMware, AWS, and Azure. Over time, you'll grow toward SME-level expertise in one or more technical domains, with a clear path toward Operational Lead and beyond.

Near-term focus: handle more cases faster, with fewer touchpoints per resolution. By 2027, the team moves toward enterprise account support, meaning customer calls and higher-stakes interactions become part of the picture.

Challenge

• Getting up to speed with a genuinely complex product. Lansweeper touches every layer of a customer's IT environment, including networking, OS, cloud, OT, and IoT, and masterin…